Business Plan - The OHG team will develop and design a strategic plan that present owners and management with a fiscal blueprint on an annual basis. It will include a realistic operating budget, a capital improvement plan and sales and marketing plans and actions.
Personnel - From a human resource perspective, OHG values the recruitment of the most qualified managers and retention of employees system-wide. This core competency is the backbone of any hotel operation and all staff members will be trained and certified where applicable in compliance with Federal Regulations regarding ADA, OSHA, FMLA and COBRA.
Operations - We engage and monitor effective cost controls, evaluate revenue management and yield to determine best rates, control energy and payrolls costs, establish preventative maintenance programs, establish consistency with brand standards, SOPs, and guest satisfaction index, and our balanced scorecard allows us to strive for excellence in service in all areas.
Renovations and Purchasing - While saving ownership unnecessary expenditures, we manage renovations on a critical path to turn around upgrades in an expeditious manner. From hands-on operational experience, we have established ongoing relationship with vendors and contractors to achieve the best quality from the best bids.